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Here Are Some Soft Skills You Need as a CNA


Becoming a certified nursing assistant (CNA) is more than just having nursing assistant training. While there’s no one-size-fits-all formula for becoming a great CNA, there are soft skills that you should have to provide quality care.

As a licensed provider of healthcare training in Minnesota, we listed the following soft skills that you must possess:

  • Empathy

    Empathy is the ability to understand or share the feelings of your patients even when your experience varies from theirs. When you show empathy, they will feel comfortable with you and are more likely to adhere to medical advice when they return home.

  • Communication

    You need to express yourself clearly both in written and spoken form. Communication builds trust between you and your patients, and this is essential for the improvement of their health.

  • Patience

    As a CNA, you will be dealing with diverse personalities at once. Patience is important when working with people who are often struggling physically and emotionally—patients might want their questions answered immediately, or they may feel frustrated when they’re not able to complete an activity without assistance.

  • Compassion

    If you have compassion for yourself, then it’s easy to recognize when you need help and ask for it. On the other hand, if your coworkers know that you are willing to provide support during tough times, they’ll be more likely to open up about their struggles as CNAs.

Because CNAs are the backbone of the healthcare team, the quality of your CNA training in Minneapolis is vital.

Choosing a reliable CNA School in Brooklyn Park, Minnesota, is the first important decision you have to make. Luckily, JJ School of Technology is here to provide you with top-notch training that will get you ready for the workforce.

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